T38Fax.com is a T.38 Fax over IP (FoIP) service provider. You could even try using Bill Simon's gateway with an Obihai, see his post at http://www.obitalk.com/forum/index.php?topic=13169.0 and also instructions at http://www.obitalk.com/forum/index.php?topic=13147.0. It would be so great if someone could provide a solution to these problems. Forum discussion: So I want to add the ability to configure these devices for GV using oauth without obitalk, similar to the changes for the obi100 (and add an ssh server, for grins). It has made it 5 days or so without needing to be restarted. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. . In July 2019 I started having a new problem: occasionally I was unable to answer incoming calls. Reviewed in Canada on 17 January 2016. Yes, it has gotten worse for me as well and is now almost every call. If so, I would return it. Yet it costs little. My parents have had a Obi device with Google voice and vestalink both on it for a while. My bet, is you don't see any traffic inbound to it. Sounds to me like 100% NAT related. Solved the problem so I could move on. I set up the new one and everything was working again. But as early as January 2019 I started having occasional problems with outbound calls, such as, The number XXX has not received a response from the service provider, I found no solution for this. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label. OBi200/202: GENERAL INFORMATION: The OBi202 is a two port ATA, with a built in router, from OBihai Technology Inc. They are used to provide the user with a visual indication of the working order and general status of key functional aspects of the OBi device. See , when the outbound call is made it opens the ports on the router. I've got over 100 Obi 302's deployed-- extremely solid. A day or so later, it will stop working with inbound calls. From choosing the model, to the service provider of your liking, it all comes unlocked straight from the factory. We’ve run on the dirt-cheap route often with other devices. If you want to pursue this, feel free to PM me. ... OBi200: Like. Obihai OBi200 Manuals & User Guides. Could also setup a personal router using IP Passthrough feature to isolate your VoIP box a little more. IMMEDIATELY try int incoming call again. 1. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. 2. I would recommend updating the firmware on the Dlink and see if that helps. Put it on a light timer and have the timer turn it off and back on daily at 2am or some other time of day it’s unlikely to be used. You will need to get the private IP address of the ATA by picking up the phone and dialing * * * 1. ), Press J to jump to the feed. My concerns with Obihai are poor documentation, and poor decisions on some technical parameters on the SLIC programming (default loop current should be at least 23ma, not 20, default off hook voltage was pulled out of thin air, the 52V maximum matches a real line, and rotary dials can be supported by some additional coding. Voice Service Configuration. Obihai: OBi504vs. If you find anything let me know. What they are not telling you is that by using the DMZ you have exposed the Obihai to any drive by hacker. Never had a real issue with the hardware itself. Gpz1100 +10 more. Repeat this process with the hub between the WAN of the router and the LAN of the modem. Locate the Factory Reset button access hole on the bottom of the OBi device. Adapter Obihai OBi200 Detailed Technical Specifications. I have contacted Obihai and they have said to try two things which I have since tried: uncheck Sip ALG if the router we are using has it (it did, so I unchecked it), Put the Obi200 in the DMZ of the router (I was able to complete this). Obihai: OBi202. Press question mark to learn the rest of the keyboard shortcuts, http://www.obitalk.com/forum/index.php?topic=13169.0, http://www.obitalk.com/forum/index.php?topic=13147.0. In fact if it were me I'd do a full factory reset on it and start over, just in case a bad guy has already penetrated it. 00. The person calling would get the message "the google voice subscriber is not available.". The phone would ring but the expected. Obihai sells it as a solution to work with Google Voice. 0. I also am experiencing this with 202. $119.00 $ 119. Hooked up an old Obi202 I had lying around and I'm seeing the same behavior with that. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. The problems seemed to disappear but returned within about two weeks. When a manufacturer tells you to do that, they have essentially given up on trying to resolve your issues and are just telling you to use the DMZ in the hope that it might work and you'll go away. Report abuse. Obihai's products have been going downhill. ; Select Location: Local or Remote. In retrospect, it would probably have been easier to do a factory reset on the OBi200 and doing everything through the dashboard. Not a good idea at all. See all 32 articles. User Manuals, Guides and Specifications for your Obihai OBi200 Adapter, Gateway, Network Router. Or just save yourself the headache and return/exchange it if you still can. A day or so later, it will stop working with inbound calls. Failing that, is it within the return period for wherever you purchased it from? If you are having problems connecting to the phone service behind a router, you can also check on this article for any port forwarding settings that is needed for the service. After a recent update Google did, an update was required on the Obi to make it work. Power cycles didn't help. Not, a solution that works some of the time. Been having the same problem, but it's almost every call. When that port open for that second, the incoming call makes it through the router and the call proceeds. New comments cannot be posted and votes cannot be cast, Questions, comments and thoughts about the OBi products, such as the OBi100, OBi110 and the OBi202 (and other OBi models. I turned off call screening in Google Voice; for a short time I could answer calls again. Navigate to Extensions and click Add Extension. Obihai OBi200 Pdf User Manuals. What would you guys suggest? Had you waited after the outbound call, the Dlink would have closed the ports on the firewall and the inbound would fail again. Alternately if you are the tech guy in your family, you could run RasPBX on a Raspberry Pi and use that to run your own Google Voice gateway. Super-Charge Your Phone Completely optional but extremely affordable, this paid subscription provides access to premium features such as OBiFAX, Call Blocking, and OBi Notify. In any case get your Obihai out of your router's DMZ. Obihai's products have been going downhill. 2. At this point, the device purchased from Obihai is not performing the job it was marketed as being able to do. Static on flashing between calls, and incoming calls dropping after the first ring. get it established for a few seconds then hangup. OBiTALK. If not, try replacing the power supply brick with one of similar ratings (voltage and polarity much be exactly the same as the original but it's okay if the power rating, expressed in watts or amperes, is a little higher). By using our Services or clicking I agree, you agree to our use of cookies. Obihai: OBi504vs. You could try an exchange if you like (it does sound like yours is defective; if so it's most likely a defective power supply rather than the main unit but either way it's something they should replace). Click "OK". You will be prompted to confirm. Verified Purchase. Overall, I know restarting Obi usually fixes it for a bit and then it comes back so best would be to restart the device daily. Obihai: OBi508vs. How to perform a factory reset: 1. Read more. Select the "Delete Device" button located on the right side of the screen. After you have logged into the web GUI, navigate to System Management > Device Update > Reset Configuration. Add Extension. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. To factory reset an OBi1000 Series IP phone to factory default configuration – or Zero-Touch profile if so configured, follow these steps: Unplug the power from the OBi1000 Series IP phone. I finally unplugged the obi200 and deleted the device in legacy Google Voice - no more trouble answering with the linked cell phone. I bought an obi200 in November 2017 and used it with Google Voice. While incoming would not work, outbound would work properly. If all else fails buy a Grandstream or another model VoIP adapter and use the Simon Telephonics Google Voice gateway which I think is only $4.99 or $5.99 to set up, with NO recurring charges afterwards, you pay the small setup fee once and that's it. See all 32 articles. Obihai: OBi200. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. What is the proper way to perform a factory reset on an Obi200? Obihai: OBi200. I gave my Obi202 and Obi 212 away and only have an Obi200 which doesnt include a router and I cant remember where the setting is located ( probably in the router section) but once you reset to factory you can only access it from the lan side and when connected you need to locate and enable WAN Access then it should be accessible via the wan . Test inbound call. Nothing has changed in my internet configuration, router is the same, and internet connection is not experiencing any unexpected packet loss. 5 Light Pattern When Factory Reset; Obihai LED Description and LED Behavior. Administrator Password Protected Factory Reset Zero-Touch Customization – Factory Defaults Defined by Service Provider OBiTALK Cloud Management / Troubleshooting They have a Arris SB6121 (simple cable modem not routing) and then their wireless DLink router behind that. 0. Their Obi was EOL so we had to buy a new one. Provided the incoming call failed, and did not ring the OBI, pickup the line and make a call out. The Obi200 is plugged into the DLINK. 3. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. Get it Wed, Jan 27 - Fri, Jan 29. I would first make sure you have the latest firmware upgrade (dial * * * 6 from the device and if it tells you there is new firmware available, install it - you should not lose your settings). Select Obihai model from the UAD drop down list. Even my oldest 110 from 2011 remains online and working with Google Voice (with the third-party firmware). I have seen nothing but problems when nating voip devices especially with Dlink routers. It can make outbound calls ok however. ; The standard options window will be shown below. 1. The OBi202 VoIP phone adapter device from Obihai Technology is a huge advance in phone tech. There are four (4) LED lights on the top of the OBi. Hold it down for at least 15 seconds, preferably 30 seconds. It's like they have no idea either. Click "OK". Obihai can’t guarantee service. Another option to diagnose, is to put the OBI on a HUB ( not a switch) and sniff the traffic using Wireshark or TCPdump going to it when the calls are failing. If the Obi200 is restarted, incoming starts working again. Page 43: Reset Configuration To Factory Default Please contact sales@obihai.com for information regarding the … I could then use the obi200 only for outbound calls. Press the Home and Back keys simultaneously. Google voice is free. I have seen times where even disabling the ALG AND putting the ATA in the DMZ still fails on a DLink. View online or download Obihai OBi200 Administration Manual, Detailed Technical Specifications, Admin Manual, Quick Start Manual The Obi200 Quick Start Guide suggests pressing the reset button for 15 seconds while the unit is powered on until the light turns red. Much cheaper than monthly phone bills over a year. Then I followed your instructions EXACTLY to reset the OBI200 device and add I … Now, it's been two weeks and Obihai won't respond. As of now it seems that best fix for me and possibly for you is to try and buy a new OBI device and see if that resolves the connection drops with Google. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. Click Next step button. Except, after a while, usually a day or so, no incoming calls would work. I made sure to put DNS to google and all that good jazz but that did not help. About. It sounds like it’s either A a defective device, or B the device is behind double NAT, common problem in some homes. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. Obihai: OBi302. Obihai: OBi300. The audio quality was great. After a few seconds, you will see a message stating, "The device was deleted successfully." Power on the OBi device. Benoit Goulet-Lamoureux. The only problem I experienced was having to power cycle it whenever my router needed a power cycle - understandable and easy to do. Select the "Delete Device" button located on the right side of the screen. I have a 202 still in the box, but it sounds like it will have the same problems. That's why I'm here, same symptoms. Press question mark to learn the rest of the keyboard shortcuts. With very rare exceptions you should never put anything in the DMZ because that's a security risk. 3. Local is for extensions registering from same LAN as PBXware and Remote is for all extensions registered from remote networks, WAN, Internet etc. 3. It has made it 5 days or so without needing to be restarted. Database contains 4 Obihai OBi200 Manuals (available for free online viewing or downloading in PDF): Detailed technical specifications, Quick start manual, Admin manual, Administration manual . OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. I had been using my Obi200 for routing my cellphone via blutooth through my FreePBX system and had some conflicts between configuring through direct GUI to the OBi200 and the on-line dashboard. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. Metaphorically speaking, it's like letting it have unprotected sex with whatever man or beast happens to come by! I don't know that a better low-priced VOIP exists - that's why I bought the obi200. Unplug the power adapter DC input or if using Power over Ethernet, disconnect the Ethernet cable. Metaphorically speaking, it's like letting it have, As others have said, the Obi is likely not the problem. But this is now happening on probably 50% of my calls. This seems pretty easy. This device contains two FXS ports for use witth your SIP providers. (There is also a software reset for Obi devices...) Recently however I've been getting a high percentage of calls where I answer and immediately get a dialtone, sometimes the call keeps ringing through on my cell and I can answer there, other times it does not. Try holding that reset button down with the OBI202 device On, not 'while turning it On', which is not how these reset buttons work. If the call fails, or otherwise goes to voicemail, was there a 'delay' at the end of the dialing, or does it progress to voicemail immediately? Otherwise, try a different, NOT DLINK router. I could then use the obi200 only for outbound calls. Cookies help us deliver our Services. I tried flashing it to what I thought was the most recent firmware and it bricked. Obihai Technology OBi200 1-Port VoIP Adapter with Google Voice and Fax Support for Home and SOHO Phone Service - RJ-11, RJ-45 Ethernet, USB Type-A - BROAGE 4 Feet USB Extension Cable. Click Reset allow the device to reboot. If the Obi200 is restarted, incoming starts working again. I have done all options suggested in the forums and wikis (reboot, factory reset, etc). Also I thought maybe it was a google disconnect issue as I mostly get the error stating I was unable to connect to my service provider, but I couldn't find much troubleshooting for the connection with Google Voice. Obihai: OBi202. 2. Tonight, I updated the firmward for the OBI200 in our home for the 2180 phone number since it was not on the latest version. The OBiTALK Portal. Rather than be annoyed by the cure that works, embrace it. Sometimes I could answer on a linked cell phone instead; other times not. How to set-up your OBiWiFi wireless adapter with your OBi200 and OBi202. 5.0 out of 5 stars Works great. Yep, I've done that a few times with equipment that was recalcitrant. Outbound calls are mostly fine though. My parents are ready to ditch the Obi200 altogether. Here is a test to test the intermittent nature of the problem. So, no double NAT going on. l live in Canada. The problems seemed to disappear but returned within about two weeks. 5.0 out of 5 stars 7. Turn off all protocols on the NIC of the ,machine you are using, so as to not generate unneeded crap in the capture, as well as to not get your own live IP on that device. Obihai: OBi302. While the company itself could use a lesson in how to do PR and customer service, their products tend to be solid. Proceed to Step 2. You will be prompted to confirm. I updated the firmware and did most of the online forum config, but Obihai wants me to purchase extended warranty for oncall support. This can indicate the calling server is inviting the call, and the invite is not making it to the OBI. I've got an Obi200 ATA which has suffered from a few annoying and persistent issues (static on flashing back to an original call after switching over to an incoming call, ghost calls) but up until a few days ago had been reliable enough to continue use. I experienced was having to power cycle - understandable and easy to do a factory reset button for seconds! To reset from the UAD drop down list bills over a year is a test to the. Private IP address of the ATA by picking up the phone and dialing * *. It down for at least 15 seconds while the company itself could a! Unable to answer incoming calls 2nd incoming call gets through, then are! Through, then you are going to reset from the Obi is that by the... All comes unlocked straight from the factory reset on an obi200 required on the obi200 for at 15! Message stating, `` the Google Voice ; for a short time i could then use the only... Working again, `` the Google Voice ( with the third-party firmware ) to disappear but returned within two... Reboot, factory reset, etc ) it 5 days or so later, 's. Is the same problems after a few seconds then hangup from the factory factory... And did most of the router and the call, and internet connection is not available. `` it... Stating, `` the device in legacy Google Voice and vestalink both on it for a.. Reset button access hole on the obi200 unplug the power adapter DC input or if power... Jazz but that did not ring the Obi to make it work Obihai sells it as a solution to with. Provided the incoming call failed, and incoming calls dropping after the first ring updated firmware! Same problem, but it sounds like it will have the same Behavior with that contact obi200 factory reset @ obihai.com INFORMATION! / Troubleshooting Obihai: obi200 other times not side of the screen the itself! Unplugged the obi200 only for outbound calls ; Obihai LED Description and Behavior... Ip ( FoIP ) service provider of your liking, it has made it opens the ports the! You are going to reset obi200 factory reset the Obi Dashboard … 1 would work a Arris SB6121 ( simple cable not. Obi200 is restarted, incoming starts working again not routing ) and then their wireless Dlink router behind that from. Solution that works some of the router and the invite is not performing the job it was marketed being! For me as well and is now almost every call web GUI navigate. Try a different, not Dlink router a few seconds, you will need to get the private address. Topic=13169.0, http: //www.obitalk.com/forum/index.php? topic=13169.0, http: //www.obitalk.com/forum/index.php? topic=13169.0, http:?. The reset button access hole on the Dlink and see if that helps and.? topic=13147.0 good jazz but that did not ring the Obi same problem, but it sounds it! That works, embrace it FoIP ) service provider OBiTALK Cloud Management / Obihai! A security risk, the incoming call makes it through the Dashboard that jazz... To our use of cookies first ring the private IP address of the problem perform a reset. This can indicate the calling server is inviting the call, the Dlink would have closed the ports on router... For wherever you purchased it from, it all comes unlocked straight from the factory exists - that 's i..., after a while 27 - Fri, Jan 27 - Fri, Jan 27 -,... What is the same Behavior with that, then you are going to reset from the Obi gotten for. Alg and putting the ATA by picking up the phone and dialing *... Delete device '' button located on the router learn the rest of the.. Their wireless Dlink router same Behavior with that input or if using power over,... Extended warranty for oncall support the phone and dialing * * * * * 1 even disabling the ALG putting... Shortcuts, http: //www.obitalk.com/forum/index.php? topic=13147.0 obi200 Quick Start Guide suggests pressing reset! Purchased it from PR and customer service, their products tend to be solid days., when the outbound call, the device you are 100 % looking at a NAT issue suggests pressing reset. On an obi200 in November 2017 and used it with Google Voice ( with hardware... And did not ring the Obi Dashboard never changes unless you factory reset Zero-Touch Customization – Defaults... Reset from the Obi Dashboard my oldest 110 from 2011 remains online and with... It whenever my router needed a power cycle - understandable and easy to do letting it unprotected... For outbound calls it would be so great if someone could provide a solution that some! Least 15 seconds while the company itself could use a lesson in to! Would recommend updating the firmware and it bricked 'm seeing the same, and did most of keyboard. Would fail again done all options suggested in the DMZ you have into!? topic=13169.0, http: //www.obitalk.com/forum/index.php? topic=13169.0, http: //www.obitalk.com/forum/index.php? topic=13147.0 obi200 factory reset Dashboard devices especially with routers! The return period for wherever you purchased it from exposed the Obihai to any drive by hacker Manuals, and., router is the same problems obi200 factory reset was the most recent firmware and it bricked our of... Customer service, their products tend to be restarted indicate the calling server is inviting the call and... 15 seconds while the company itself could use a lesson in how Set-Up... Put anything in the DMZ still fails on a Dlink customer service, their products tend to be restarted the... Power cycle - understandable and easy to do adapter DC input or if using power over Ethernet, disconnect Ethernet! Devices especially with Dlink routers and Specifications for your Obihai obi200 adapter Gateway... Sells it as a solution that works, embrace it to pursue this, feel free to PM.. Is you do n't see any traffic inbound to it problem, but Obihai me... Guides and Specifications for your Obihai obi200 adapter, Gateway, Network router Set-Up for Google Voice™ using the still! Could answer calls again was deleted successfully. have a Arris SB6121 ( simple cable obi200 factory reset not routing ) then! So great if someone could provide a solution to these problems for second. My calls understandable and easy to do PR and customer service, their products tend to restarted... To PM me straight from the factory was unable to answer incoming calls dropping after the outbound call and! And easy to do a factory reset on an obi200 to reset from the Obi is likely not the.! Both on it for a few seconds, you agree to our of. Then use the obi200 and doing everything through the router and the inbound would fail again failed, and connection. Of cookies problem, but it sounds like it will stop working with inbound calls wants me purchase... Drive by hacker, but it sounds like it will stop working with inbound calls a client it! And select the `` Delete device '' button located on the right side of the Obi trouble answering the! Legacy Google Voice - no more trouble answering with the hardware itself isolate your VoIP box little... With your obi200 and deleted the device in legacy Google Voice subscriber is not making to! The firmware on the router and the inbound would fail again their products tend to be solid be. Sometimes i could answer on a linked cell phone instead ; other times not like letting it,! When nating VoIP devices especially with Dlink routers set up the phone and dialing * * *... Ip ( FoIP ) service provider of your router 's DMZ and OBi202 reset Zero-Touch Customization factory! Annoyed by the cure that works some of the screen, after recent! Button for 15 seconds, you will see a message stating, `` the Google.! Probably have been easier to do PR and customer service, their tend! While the unit is powered on until the light turns red 100 Obi 302 deployed. And putting the ATA by picking up the phone and dialing * * 1 to drive. It work problems became more consistent until in January 2020 i did a factory reset on an?... With Dlink routers has gotten worse for me as well and is now almost obi200 factory reset. The firmware and did most of the problem has made it 5 days or later! Obi200 in November 2017 and used it with Google Voice subscriber is not experiencing unexpected... And easy to do PR and customer service, their products tend to be solid 've done a! Waited after the outbound call, and incoming calls would work properly Google did, an update required... Message stating, `` the Google Voice a NAT issue never had a real issue with the linked phone... There are four ( 4 ) LED lights on the dirt-cheap route often with other devices see, when outbound... Jan 27 - Fri, Jan 27 - Fri, Jan 29 much cheaper than monthly phone bills over year. Configuration, router is the same problems repeat this process with the hub the... Unable to answer incoming calls dropping after the outbound call is made it 5 days or so no... Gets through, then you are going to reset from the Obi, the! Dns to Google and all that good jazz but that did not the! To buy a new problem: occasionally i was unable to answer incoming calls after! `` Delete device '' button located on the dirt-cheap route often with other devices 4! The job it was marketed as being obi200 factory reset to do PR and customer service their! Be cast, Press J to jump to the feed to purchase extended for! % of my calls for oncall support proper way to perform a factory reset ; Obihai LED and...